Last updated: February 3, 2025

At m6designer, we understand that clear store policies provide our customers with confidence when shopping online. This Shipping and Returns Policy outlines our procedures for order fulfillment, delivery, returns, and exchanges for orders within Europe.

• Order Processing: All orders are processed on demand. Once an order is placed, it is forwarded to our fulfillment partner for production and shipment.
• Estimated Shipping Times: Orders are typically shipped within 6–8 business days.
• Shipping Origin and Carriers: Orders are fulfilled by a third-party provider with facilities in Europe. Actual delivery times may vary depending on your location and the carrier.
• Incorrect or Incomplete Addresses: Please ensure your shipping address is correct. Orders returned due to an incorrect or incomplete address will be sent back to our fulfillment facility, and any reshipment fees will be charged to you.
• Customs, Duties, and Taxes: For shipments within Europe, any applicable VAT is included in the order total. No additional customs fees are typically applied within the European Economic Area.
• Lost in Transit: If your order is lost in transit, please contact us within 30 days of the estimated delivery date with your order number and tracking details. We will investigate with the carrier and, if confirmed lost, arrange a replacement order. Additional shipping fees may apply.

• Damaged, Mislabeled, or Defective Items: If you receive a damaged, mislabeled, or defective product, please notify us within 30 days of receiving your order. Include your order number and clear photographs of the issue. We will review your claim and offer a free replacement or refund for the affected item.
• Order Returned by Carrier: If an order is returned because the shipping address was incorrect or incomplete, we will notify you. Once a corrected address is confirmed, you will be responsible for any additional shipping fees for reshipment.
• Returns Due to Buyer’s Remorse: Returns or exchanges due to buyer’s remorse (e.g., ordering the wrong size) are generally not accepted, as our products are produced specifically for each order. If you wish to return an item for reasons other than damage or error, please contact us before returning the product.
• Size Exchanges: We do not automatically offer size exchanges or refunds for items ordered in the wrong size. If you require an exchange, please contact our customer support within 30 days of receipt. Any additional costs for reshipment or production of a new item will be your responsibility.
• Problem Reporting and Claims: If you experience any issues with your order (such as delays, lost packages, or delivery discrepancies) please contact us within 30 days of the estimated delivery date. Provide your order number, a description of the issue, and any relevant documentation or photos. We will work diligently to resolve the issue.

If you have any questions regarding this Shipping and Returns Policy or need to report an issue with your order, please contact us at:
Email: info@m6designer.com

We may update this Shipping and Returns Policy from time to time to reflect changes in our procedures or applicable laws. Any significant updates will be posted on the Site with a revised “Last updated” date.

This version, together with our Privacy Policy, Cookie Policy, Terms and Conditions, and Imprint, provides the essential legal documentation for m6designer in Europe.